And that’s ok! We understand that you’re handing over your hard earned dollars and want the purchase to be a super smooth process.
If there’s a question we haven’t answered, don’t be shy, please drop us a line.
We’re here to help.
1This sounds cool! How does it work?
You pay $47 including postage and we send you or a friend a beautifully made artisan gift created by an Australian designer. We'll even wrap it for you!
2What kinds of gifts will I receive?
While the parcel’s contents must remain under wraps, we can reveal it may contain a piece of jewellery, home wares, ceramics, skin care products or perhaps an accessory. Have a peek at our previous gifts for an idea of what may arrive!
3Who are the gifts for?
The gifts are for exclusively for women! Perfect for birthdays, anniversaries, Christmas, teachers, Mother's Day, Valentine's Day or even 'just because'.
4What if I don’t like it?
We can’t guarantee you’ll love everything so if you receive a gift you don’t like, re-gift it and share a surprise with someone else.
5How do I find out about the artist who made the gift?
Inside your parcel will be contact information for the artist so you can check out their website and social media.
6When do I need to order by?
By the 23rd of the month is ideal. All of our surprise gifts are made to order and we will always be as accommodating as possible. Orders are shipped in the last week of the month.
7What if I need a gift now?
Our monthly surprise gifts are made to order and shipped in the last week of the month. However, we do have gifts from previous months that can be sent as required.
8Can I have a gift subscription sent to different people?
Absolutely! When ordering a 3, 6 or 12 month gift subscription you can select who to send each gift to AND when you'd like the gifts to arrive. There's a simple form to fill in and then we take care of the rest.
9My gift arrived damaged. What should I do?
Please take a photo of the item and email us at firstname.lastname@example.org within 2 days of receiving your parcel. As all surprise gifts are made to order by our featured artists, we cannot guarantee the exact same item as a replacement. However, we will respond with a solution within 24 hours.
10My staff are the best and with Christmas approaching I’d like to thank them with something special this year. Can you help?
Of course! We can tailor our surprise gift parcels to suit you and your lovely staff members. We can access a great range of artisan made products and will individually hand wrap all items.
11How does the parcel get to me?
We use Australia Post for shipping. Delivery times will vary depending on your location.
12Where do you post to?